If something isn't working the way it should, or you have a question you can't find the answer to, we want to hear from you. The details for reaching us are listed on this page — use whichever channel suits you best, and a member of our support team will pick it up.

Our team handles the full range of player enquiries: account access, verification, deposits and withdrawals, bonus queries, technical issues, and anything else that comes up during your time with us. The people who respond to you are authorised to take action on your account directly, so you won't be passed between departments for routine matters.

What to include when you write to us

The quickest way to get your issue resolved in a single exchange is to give us enough to work with straight away. Let us know the username or email address registered to your account, describe what happened and when, and — if it relates to a payment or a bonus — include the relevant transaction reference if you have it. The more clearly you describe the situation, the less back-and-forth is needed before we can act.

Once your message reaches us, it is logged and assigned to a team member. You will receive a confirmation that we have received it, and the team member handling your case will follow up directly. Nothing gets lost in a general inbox.

Responsible gambling requests

If you are writing to us about a deposit limit, a cooling-off break, or self-exclusion, we treat those requests with priority. We will not ask you to wait, and we will not try to talk you out of it. If you want to reduce your deposit limit, take a break, or exclude yourself from the site, tell us clearly in your message and we will act on it. These requests are handled by the same support team and go through the same contact channels — there is no separate process you need to navigate.

One thing worth knowing: we will never ask you for your password, your full card number, or any sensitive security credential over email or chat. If you ever receive a message claiming to be from us that asks for this kind of information, do not respond to it — contact us through the channels listed on this page to report it.

If your concern is more serious — a formal complaint about how your account has been managed or how a dispute has been handled — please say so clearly when you write to us. Formal complaints follow a defined process: we will acknowledge receipt, investigate, and respond with our findings. If you are not satisfied with the outcome, you have the right to escalate the matter to the Anjouan Gaming Authority, our licensing body, which operates independently of us.

Whatever you are getting in touch about, we will deal with it straightforwardly. Use the contact details on this page and we will take it from there.